We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at james@omniumcargo.uk. Please note that returns will need to be sent to the following address: 

Unit 23 Ffrwdgrech Industrial Estate, Workshop 4, Brecon, LD3 8LA, United Kingdom

If your return is accepted, then instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

The cost of returning an item (shipping costs as well as import taxes & duty) will be deducted from any amount refunded. If the item is being sent from overseas, then the costs can be considerable, so we recommend that you get a quote for shipping and then contact us before committing to pay any such costs, as an alternative solution may be available.

You can always contact us for any return question at james@omniumcargo.uk. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If delivery is taken, and the packaging and items inside have not been inspected within 24 hours of receipt, then we reserve the right to refuse the return.

In the case that 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Restocking Fee

We reserve the right to charge a restocking fee, when items are not received in 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at james@omniumcargo.uk.